Research on User Satisfaction in Kayseri Province Primary Health Care Buildings

Abstract

The design criteria determining the spatial quality of family health centres, one of the primary health care institutions where diagnostic, therapeutic and rehabilitation services and preventive health services are provided together, were determined as the subject of the study. Within the scope of the field study, the location, number and distribution of family health centers, where primary health care services are provided in the central districts of Kayseri city, were investigated. The selected family health centers were examined according to the evaluation criteria. A survey was conducted to understand how family health centers are perceived by patients, one of their users, and to evaluate their satisfaction rates regarding space quality. It was determined that these small-scale health centers are produced as structures that have no relation to the context since most of them are derived from typical projects. It was concluded that health buildings, where only physicality is considered while the psychological and social needs of the users are ignored, are inadequate in terms of healing spaces. Based on all the findings obtained as a result of the study, suggestions were made on the design criteria for family health center buildings, which concern the whole society, to become qualified buildings that contribute to healing in the future.