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Working from Home, COVID-19, and Job Satisfaction.
IF 2.9 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2025-03-01 Epub Date: 2024-12-07 DOI: 10.1177/00197939241301704
Inga Laß, Esperanza Vera-Toscano, Mark Wooden

This article examines the impact of the growth in the incidence of working from home during the COVID-19 pandemic on workers' job satisfaction. Using longitudinal data collected in 2019 and 2021 as part of the Household, Income and Labour Dynamics in Australia (HILDA) Survey, fixed-effects models of job satisfaction are estimated. Changes in the share of total weekly work hours usually worked from home are not found to have any significant association with changes in job satisfaction for men. By contrast, a strong significant positive (but nonlinear) association is found for women, and this relationship is concentrated on women with children. These findings suggest the main benefit of working from home for workers arises from the improved ability to combine work and family responsibilities, something that matters more to women given they continue to shoulder most of the responsibility for house and care work.

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引用次数: 0
Frontline employee competencies for technologically complex service environments: a conceptual model of mindfulness orientation
IF 10.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-02-11 DOI: 10.1108/josm-07-2024-0309
Junyi (Amy) Xie, Olamide Olajuwon-Ige, Chatura Ranaweera, Seonjeong (Ally) Lee, Vishakha Kumari

Purpose

Technological innovations are rapidly transforming service frontlines, resulting in increasingly complex service touchpoints. These touchpoints place greater demands on frontline employees (FLEs) to deliver a positive customer experience. Despite the considerable extant body of knowledge on FLE competencies, the literature on frameworks for managing the complexity of contemporary frontlines from the FLE’s perspective is sparse. This paper aims to fill this critical gap by developing a framework that enables FLEs to deliver positive moments of truth (MOTs) while ensuring the well-being of all actors involved.

Design/methodology/approach

This paper uses a conceptual approach rooted in the organizational mindfulness and individual mindfulness literature as the theoretical lens. This is complemented by a comprehensive review of the FLE skills literature supported by marketplace examples to illustrate the optimal use of the said skills.

Findings

This paper proposes a conceptual framework of mindfulness orientation which delineates how FLE competencies underpinned by a set of key skills can deliver positive MOTs and actor well-being.

Research limitations/implications

The research is conceptual in nature and does not contain validation through empirical data.

Practical implications

This comprehensive skill set provides a clear roadmap for firms in both recruitment and developing training for their FLEs, thus contributing to practice.

Originality/value

Firstly, we present a conceptual framework of mindfulness, combining organizational mindfulness and individual mindfulness that will enable employees to help facilitate the creation of positive MOTs. Secondly, we develop a comprehensive set of employee skills that underpin the mindfulness orientation framework.

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引用次数: 0
Resistance to shared consumption: Exploring the interplay of access-temporality, economic-value, and anticipated regret in case of carsharing
IF 20.1 1区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2025-02-11 DOI: 10.1016/j.ijinfomgt.2025.102886
Sk Abu Khalek , Anirban Chakraborty
Although the concept of shared consumption has garnered considerable scholarly attention, there remains a notable paucity of research on resistance to carsharing. In particular, the crucial role of access temporality, long-term economic evaluation, and anticipated regret has not been studied previously. While the economic benefit is considered a pivotal determinant of carsharing adoption, the potential for negative evaluation when consumers engage in long-term assessments remains underexplored. Further, its contribution to anticipated regret and its subsequent effect on carsharing resistance has not been studied. Addressing the gap, this study draws upon mental accounting theory and regret theory to examine the role of access temporality and long-term cues in the economic evaluation of carsharing and its relationship with anticipated regret contributing to consumers’ resistance towards carsharing. To this end, Study 1 and Study 2 employed two 2 × 2 experimental designs to demonstrate that long-term cues significantly alter consumers’ perceived economic value of carsharing. They illustrate that access temporality and usage frequency affect consumers’ economic evaluations of carsharing and their intention to engage. Further, Study 3 analysed 417 survey data responses using PLS-SEM to reveal that lower economic value perception, anticipated regret, and status quo bias contribute to consumers’ resistance to using sharing. The results confirm the importance of access temporality and frequency of use influencing consumers’ perceived economic value of carsharing.
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引用次数: 0
The role of use for the business value of big data analytics
IF 8.7 2区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2025-02-11 DOI: 10.1016/j.jsis.2025.101888
Yi-Ting Yeh , Rebekah Eden , Erwin Fielt , Rehan Syed
Big data analytics (BDA) has attracted significant attention from organisations who are seeking to leverage its analytical capabilities to enhance performance. Yet, most BDA investments fail to realise their expected value, indicating that the path for BDA value creation remains unclear; scholars call for a better understanding of the role of BDA use. Therefore, we seek to answer the research question: How does the use of BDA impact business value? We conducted a developmental literature review, resulting in the conceptualisation of the BDA-Use-Value (BDA-UV) framework. The framework consists of 10 constructs: BDA system capabilities, BDA use, BDA users and tasks, BDA organisational capabilities, complementary organisational resources, BDA learning, goal-oriented activities, intermediate outcomes, ultimate outcomes, and the internal and external environment. The framework also includes 10 propositions, which illuminate the relationships within the BDA value chain, BDA learning loop, and BDA context. This research contributes to theory by providing a consolidated view of disparate yet commensurate research streams (business value of IT and system use) and is critical in the BDA context where organisations are struggling to leverage BDA’s informating potential to derive value.
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引用次数: 0
The business of transformative agreements
IF 2.5 3区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2025-02-11 DOI: 10.1016/j.acalib.2025.103020
Reece Steinberg
What can transformative agreements (TA) tell us about the future of Open Access (OA)? To investigate and analyze the business model of big publishers driving these agreements, this article uses a case study of the publisher Wiley, a business model canvas, and a decision matrix. The study uncovers motivations for moving to this model and effects to libraries and research spread unequally among institutions and globally.
This has implications for the work of liaison librarians – the frontline with researchers, as well as library leadership, university leadership and others concerned with equitable access to publishing, and diversity of research.
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引用次数: 0
Institutional History, Negative Performance Feedback, and R&D Search: A Nexus of the Imprinting and Behavioral Perspectives
IF 10.5 1区 管理学 Q1 BUSINESS Pub Date : 2025-02-11 DOI: 10.5465/amj.2023.0765
Lakshmi Goyal
Academy of Management Journal, Volume 0, Issue ja, -Not available-.
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引用次数: 0
How Identity Structure Influences Identity Adoption: The Case of Hybrid Entrepreneurs
IF 10.5 1区 管理学 Q1 BUSINESS Pub Date : 2025-02-11 DOI: 10.5465/amj.2023.0520
Virgil W. Fenters, Rachel M. Balven, Blake E. Ashforth, David A. Waldman, Donald S. Siegel
Academy of Management Journal, Volume 0, Issue ja, -Not available-.
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引用次数: 0
Knowledge governance and innovation ambidexterity in the platform context: exploring the role of knowledge transformation
IF 7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2025-02-11 DOI: 10.1108/jkm-03-2024-0256
Qian Zhou, Shuxiang Wang, Liya Wang, Wei Xu
<h3>Purpose</h3><p>Open innovation platform has become an effective field through which enterprises can acquire valuable knowledge for incremental and breakthrough innovation. However, as more entities join the innovation platform, the knowledge activities in the platform ecosystem are now facing higher complexity and vulnerability due to the differences in the knowledge demands as well as conflicting interest claims of participants. The lack of mature governance mechanisms has caused opportunistic behaviors like knowledge infringement, leakage and hiding, which seriously hinder the in-depth knowledge sharing and effective utilization. What’s more, the enthusiasm for collaborative innovation also reduced among multi-subjects. Therefore, the purpose of this study is to improve platform participants’ innovation ambidexterity under the guidance of scientific design of platform knowledge governance mechanisms through improved knowledge transformation processes.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>Therefore, based on knowledge governance theory and knowledge transformation model (SECI, socialization-externalization-combination-internalization), the study explored the influence of relationship and contractual knowledge governance on the innovation ambidexterity of platform participants through the mediation effect of knowledge transformation. To better analyze complex causal relationships among variables and the chain multiple mediation effect, structural equation modeling is used, coupled with bootstrap analysis verification.</p><!--/ Abstract__block --><h3>Findings</h3><p>Platform contractual governance and relationship governance can positively influence the innovation ambidexterity of participants through knowledge trading and reuse, as well as through knowledge sharing and creation. The findings not only contribute to optimizing the effectiveness of knowledge activities on digital platforms but also provide empirical evidence and practical insights to support enterprises’ incremental and breakthrough innovation according to their own knowledge bases.</p><!--/ Abstract__block --><h3>Practical implications</h3><p>The findings offer valuable insights for providing decision-making guidance not only for platform-leading enterprises but also for individual and enterprise users on effectively using open innovation platforms to conduct knowledge seeking, trading or sharing and knowledge reuse or creation to enlarge the incremental innovation value and to trigger breakthrough innovation value in their product and technology developments.</p><!--/ Abstract__block --><h3>Social implications</h3><p>Through diverse knowledge governance mechanisms, platform-leading enterprises do not only act as “economic agents” with private attributes to reduce knowledge asymmetry in the public trading market, diffuse knowledge broadly and mitigate cooperation costs to increase economic value; they also serve as “social actors” for mult
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引用次数: 0
All the cues we cannot see: How reward-driven distractors render consumers insensitive to assortment complexity
IF 10.5 1区 管理学 Q1 BUSINESS Pub Date : 2025-02-11 DOI: 10.1016/j.jbusres.2025.115227
Sebastian Sadowski , Bob M. Fennis , Koert van Ittersum
Consumers face assortments in the retail environment that are more and more complex. This research extends the current literature on location-based choice behavior by demonstrating how varying assortment complexity impacts consumer choice behavior while shopping and how the presence or absence of reward-driven distractors (cues that promise a reward yet are unrelated to the choice task) modulate that choice process. We find that consumers tend to choose products closer to the center of an assortment when facing non-complex assortments. At the same time, they shift their choice towards the edge when selecting products from complex assortments. However, we only observe these effects in the absence of reward-driven distractors. When present, assortment complexity fails to steer consumers into diverging product locations. We discuss how our findings might inform retail practice.
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引用次数: 0
Black-owned business and passionate brand publics: A netnography of The Honey Pot Company PR crisis
IF 4.1 3区 管理学 Q2 BUSINESS Pub Date : 2025-02-11 DOI: 10.1016/j.pubrev.2025.102542
Suman Mishra , Mia Moody , Rosalynn A. Vasquez
This study uses a netnography approach to explore why brand publics engage in passionate discourse about a Black-owned business on social media, especially during a crisis. It analyzes 2463 comments posted in response to an Instagram video statement shared by the Black founder and CEO of the Honey Pot Company during a 2022 crisis. The findings reveal that Honey Pot’s most vocal brand publics were Black women and members of the broader Black community. Their passionate engagement is rooted in several factors: 1) a belief that the products were made specifically for them using high-quality natural ingredients, 2) a commitment to supporting Black-owned businesses and ethnic solidarity, 3) deep-seated fears and historical trauma associated with harmful products marketed to the Black community, and 4) a need to hold individuals accountable. Based on the analysis, this unique study reveals four key drivers of passion: product-based passion, identity-based passion, historical trauma-based passion, and accountability-based passion. The study contributes to the public relations literature on passionate publics by illustrating how Honey Pot’s brand publics formed a passionate online community to call for accountability, express ethnic solidarity, and advocate for change.
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