Pub Date : 2023-10-24DOI: 10.56743/ijothe.v2i3.300
None Ni Wayan Agustini, None I Ketut Budarma, None I Made Darma Oka, None Cokorda Istri Putra Widhari, None I Putu Krisna Arta Widana
Purpose: This study aims to analyze the implementation of green tourism-based CSR (corporate social responsibility) by the regional head of Melasti Beach management, Badung, Indonesia. Research methods: The data collection methods used are observation, interviews, document study, and focus group discussions. Furthermore, data analysis used descriptive qualitative analysis, including data reduction, presentation, and conclusion. Results and discussion: The results show that CSR activities of the Ungasan Bupda (Baga et al.) in managing Melasti Beach include four aspects, namely economic aspects, social aspects, cultural aspects, and environmental aspects. Implication: All CSR activities carried out reflect the theory of sustainable tourism by paying attention to economic, social, cultural, and environmental sustainability. Keywords: corporate social responsibility, green and sustainable tourism, beach.
目的:本研究旨在分析印尼巴东Melasti海滩管理区域负责人实施绿色旅游企业社会责任(CSR)的情况。研究方法:采用观察法、访谈法、文献研究法、焦点小组讨论法等数据收集方法。此外，数据分析采用描述性定性分析，包括数据缩减、呈现和结论。结果与讨论:结果表明，Ungasan Bupda (Baga et al.)在管理Melasti海滩方面的企业社会责任活动包括四个方面，即经济方面、社会方面、文化方面和环境方面。含义:所有企业社会责任活动都体现了可持续旅游理论，关注经济、社会、文化和环境的可持续性。关键词:企业社会责任，绿色可持续旅游，海滩。
{"title":"Green Tourism-Based CSR as Practiced By Melasti Beach Management","authors":"None Ni Wayan Agustini, None I Ketut Budarma, None I Made Darma Oka, None Cokorda Istri Putra Widhari, None I Putu Krisna Arta Widana","doi":"10.56743/ijothe.v2i3.300","DOIUrl":"https://doi.org/10.56743/ijothe.v2i3.300","url":null,"abstract":"Purpose: This study aims to analyze the implementation of green tourism-based CSR (corporate social responsibility) by the regional head of Melasti Beach management, Badung, Indonesia. Research methods: The data collection methods used are observation, interviews, document study, and focus group discussions. Furthermore, data analysis used descriptive qualitative analysis, including data reduction, presentation, and conclusion. Results and discussion: The results show that CSR activities of the Ungasan Bupda (Baga et al.) in managing Melasti Beach include four aspects, namely economic aspects, social aspects, cultural aspects, and environmental aspects. Implication: All CSR activities carried out reflect the theory of sustainable tourism by paying attention to economic, social, cultural, and environmental sustainability. Keywords: corporate social responsibility, green and sustainable tourism, beach.","PeriodicalId":473179,"journal":{"name":"International Journal of Travel Hospitality and Events","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135265925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-24DOI: 10.56743/ijothe.v2i3.295
Heru Suheryadi, None Andy Noviadi, None FX Setiyo Wibowo, None Fadia Azzahra
Purpose: The aim of this research is to explore the virtual tours (VT) are provided by Jakarta Creative Tourism Travel Agents (JCTTA) for tourists to travel during the Covid-19 pandemic. Research methods: The research method used in this study is descriptive qualitative. Data collection was carried out by interview with key informants consisting of virtual tour service managers, visitors as service users. Data analysis was carried out descriptive qualitative form the results of interview which were used to answer problem formulations related to virtual tour products managed by JCCTA. Result and discussion: The results of this study indicate that VT has become an alternative in the tourism business and a viable option for travelers during the COVID-19 pandemic. VT enable travelers to explore tourist destinations without physically traveling, providing visual and interactive experiences through video and Google Earth. The discussion in this research highlights the advantages of VT as a means to sustain the tourism industry and offer a safe option for travelers during the pandemic. Implication: The implications suggest that 1) handling quickly in response to tourist complaints, especially network connections; 2) displays complete tourist attractions found in tourism destinations, so that no tourist attraction is overlooked; 3) presenting more attractive displays on the web site to attract new customers and consumers; 4) improve the quality of software and hardware used to produce VT packages; 5) Managers must try to establish a program for how this virtual tour business can still run in the normal era after the COVID-19 pandemic by conducting surveys of previous customer interests. On the other hand, JCTTA's investment in software and hardware to produce virtual tour packages continues to generate profits for the company. Keywords: virtual tour, covid-19 pandemic, travel agent
{"title":"Jakarta Creative Tourism Travel Agent: Virtual Tour During Pandemic Covid-19","authors":"Heru Suheryadi, None Andy Noviadi, None FX Setiyo Wibowo, None Fadia Azzahra","doi":"10.56743/ijothe.v2i3.295","DOIUrl":"https://doi.org/10.56743/ijothe.v2i3.295","url":null,"abstract":"Purpose: The aim of this research is to explore the virtual tours (VT) are provided by Jakarta Creative Tourism Travel Agents (JCTTA) for tourists to travel during the Covid-19 pandemic. Research methods: The research method used in this study is descriptive qualitative. Data collection was carried out by interview with key informants consisting of virtual tour service managers, visitors as service users. Data analysis was carried out descriptive qualitative form the results of interview which were used to answer problem formulations related to virtual tour products managed by JCCTA. Result and discussion: The results of this study indicate that VT has become an alternative in the tourism business and a viable option for travelers during the COVID-19 pandemic. VT enable travelers to explore tourist destinations without physically traveling, providing visual and interactive experiences through video and Google Earth. The discussion in this research highlights the advantages of VT as a means to sustain the tourism industry and offer a safe option for travelers during the pandemic. Implication: The implications suggest that 1) handling quickly in response to tourist complaints, especially network connections; 2) displays complete tourist attractions found in tourism destinations, so that no tourist attraction is overlooked; 3) presenting more attractive displays on the web site to attract new customers and consumers; 4) improve the quality of software and hardware used to produce VT packages; 5) Managers must try to establish a program for how this virtual tour business can still run in the normal era after the COVID-19 pandemic by conducting surveys of previous customer interests. On the other hand, JCTTA's investment in software and hardware to produce virtual tour packages continues to generate profits for the company. Keywords: virtual tour, covid-19 pandemic, travel agent","PeriodicalId":473179,"journal":{"name":"International Journal of Travel Hospitality and Events","volume":"15 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135265927","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: Tourism is one of several sectors that has a big impact on increasing a country's income, foreign exchange, and employment for Indonesia. There are many types of tours offered, such as educational tours, nature tours, and many more. Unfortunately, at the end of 2019, specifically at the beginning of December, the world was shocked by the identification of the first case of the COVID-19 virus in China which has turned into a pandemic that attacks almost all countries in the world, including Indonesia. One of the sectors most affected by the pandemic is the tourism sector. The management of the tourist destination finally decided to close their place temporarily to support the government in breaking the chain of spreading the COVID-19 virus. Finally, after the implementation of the lockdown for a few months, the tourist attraction is allowed to operate again. One of the tourist attractions that has been operated again amid the pandemic is the Koja Cliff. The purpose of this research is to find out the development of the Koja Cliff tourist attraction in Tangerang District, Banten in the era of the pandemic. Research method: The research used qualitative methods and purposive sampling as the sampling technique. Data were collected by interview, observation, and documentation. Result and discussion: The results of the study explain that the development of the Koja Cliff tourist attraction so far can be said has not been good enough Implication: the Koja Cliff tourist attraction manager already has some plans for future to develop the tourism objects which will focus on the Cliffs of the Koja Cliffs and surrounding attractions Keywords: Tourist, Tourism Development, Koja Cliff
{"title":"Development of Koja Cliff Tourist Attraction in The Era of The Covid-19 Pandemic in Tangerang District, Banten","authors":"Achyas Hidayat Purwaganda, None Sahlan Toro, None Ria Aryani, None Karlina, None Steven Stefanus","doi":"10.56743/ijothe.v2i3.304","DOIUrl":"https://doi.org/10.56743/ijothe.v2i3.304","url":null,"abstract":"Purpose: Tourism is one of several sectors that has a big impact on increasing a country's income, foreign exchange, and employment for Indonesia. There are many types of tours offered, such as educational tours, nature tours, and many more. Unfortunately, at the end of 2019, specifically at the beginning of December, the world was shocked by the identification of the first case of the COVID-19 virus in China which has turned into a pandemic that attacks almost all countries in the world, including Indonesia. One of the sectors most affected by the pandemic is the tourism sector. The management of the tourist destination finally decided to close their place temporarily to support the government in breaking the chain of spreading the COVID-19 virus. Finally, after the implementation of the lockdown for a few months, the tourist attraction is allowed to operate again. One of the tourist attractions that has been operated again amid the pandemic is the Koja Cliff. The purpose of this research is to find out the development of the Koja Cliff tourist attraction in Tangerang District, Banten in the era of the pandemic. Research method: The research used qualitative methods and purposive sampling as the sampling technique. Data were collected by interview, observation, and documentation. Result and discussion: The results of the study explain that the development of the Koja Cliff tourist attraction so far can be said has not been good enough Implication: the Koja Cliff tourist attraction manager already has some plans for future to develop the tourism objects which will focus on the Cliffs of the Koja Cliffs and surrounding attractions Keywords: Tourist, Tourism Development, Koja Cliff","PeriodicalId":473179,"journal":{"name":"International Journal of Travel Hospitality and Events","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135266215","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The aim of this research is to take a consumer perception and to find out the interest of consumer about virtual tour and wants to get the impact tourists feel regarding the virtual tour in Nglanggeran Village Research method: This research uses qualitative research through observation, interview, and survey. The author makes observations by participating in virtual tours online and conducting interviews with virtual tour participants to obtain data. Results and discussion: There are three big results obtained that the virtual tour still had much homework to fix and reach because of several factors that obstructed it. The first factor: the virtual tour cannot make visitors feeling enjoy the tour. The second factor: visitors cannot be satisfied with the tour by virtual because there is not interaction directly with nature. The third factor: another visitors are not enjoy the virtual tour because it’s not real. That means virtual tour must be fixed from the internet connection, guide, time duration, facilities, and infrastructure that can make tourists feel the actual travel experience like real and live. Implication: Virtual tours are indeed inviting tourists to carry out tourism activities during a pandemic. However, several factors can minimize the tourist experience in virtual tours. This means that Virtual tours can be used as an alternative for traveling during a pandemic, but the inhibiting factors must be seen so that they can be maximized. Keywords: COVID-19, Virtual Tour, Nglanggeran Tourism Village, Tourist Interest, Travel Experience
{"title":"Virtual Tour Method as an Alternative Tourism Experience During The Covid-19 Pandemic (Case Study of Villages Nglanggeran, Yogyakarta)","authors":"None Nuryadina Augusrini, None Yanti Suzana, None Novi Handayani, None Rhamadeta Thasya Putri","doi":"10.56743/ijothe.v2i3.296","DOIUrl":"https://doi.org/10.56743/ijothe.v2i3.296","url":null,"abstract":"Purpose: The aim of this research is to take a consumer perception and to find out the interest of consumer about virtual tour and wants to get the impact tourists feel regarding the virtual tour in Nglanggeran Village Research method: This research uses qualitative research through observation, interview, and survey. The author makes observations by participating in virtual tours online and conducting interviews with virtual tour participants to obtain data. Results and discussion: There are three big results obtained that the virtual tour still had much homework to fix and reach because of several factors that obstructed it. The first factor: the virtual tour cannot make visitors feeling enjoy the tour. The second factor: visitors cannot be satisfied with the tour by virtual because there is not interaction directly with nature. The third factor: another visitors are not enjoy the virtual tour because it’s not real. That means virtual tour must be fixed from the internet connection, guide, time duration, facilities, and infrastructure that can make tourists feel the actual travel experience like real and live. Implication: Virtual tours are indeed inviting tourists to carry out tourism activities during a pandemic. However, several factors can minimize the tourist experience in virtual tours. This means that Virtual tours can be used as an alternative for traveling during a pandemic, but the inhibiting factors must be seen so that they can be maximized. Keywords: COVID-19, Virtual Tour, Nglanggeran Tourism Village, Tourist Interest, Travel Experience","PeriodicalId":473179,"journal":{"name":"International Journal of Travel Hospitality and Events","volume":"86 10","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135266216","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-24DOI: 10.56743/ijothe.v2i3.298
None Ni Made Ayu Windu Kartika, None I Gede Mudana
Purpose: This study aims to analyze the implementation of sustainable tourism in the operation of Ketapang Beach (Pantai Ketapang) in Lampung, Sumatra. Research methods: It is a descriptive, qualitative research. The data was collected by direct observation, document study, and literature studies from related journals. Results and discussion: Ketapang Beach requires development that involves all tourism stakeholders because it has much potential to be developed but has not been planned and realized correctly. Implication: This study explains the potential possessed by Ketapang Beach through a SWOT analysis and provides a sustainable tourism model design for the tourist attraction of Ketapang Beach. Keywords: beach, sustainable tourism, model.
{"title":"Implementation of Sustainable Tourism at Ketapang Beach Lampung","authors":"None Ni Made Ayu Windu Kartika, None I Gede Mudana","doi":"10.56743/ijothe.v2i3.298","DOIUrl":"https://doi.org/10.56743/ijothe.v2i3.298","url":null,"abstract":"Purpose: This study aims to analyze the implementation of sustainable tourism in the operation of Ketapang Beach (Pantai Ketapang) in Lampung, Sumatra. Research methods: It is a descriptive, qualitative research. The data was collected by direct observation, document study, and literature studies from related journals. Results and discussion: Ketapang Beach requires development that involves all tourism stakeholders because it has much potential to be developed but has not been planned and realized correctly. Implication: This study explains the potential possessed by Ketapang Beach through a SWOT analysis and provides a sustainable tourism model design for the tourist attraction of Ketapang Beach. Keywords: beach, sustainable tourism, model.","PeriodicalId":473179,"journal":{"name":"International Journal of Travel Hospitality and Events","volume":"18 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135266085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-24DOI: 10.56743/ijothe.v2i3.299
None Ni Made Mahayuni, None Ni Nyoman Triyuni, None I Ketut Astawa, None I Putu Budiarta
Purpose: Travel and leisure demand reach a considerable number through tourism development. In accommodating travel and leisure needs, the solution was found by using a third party to arrange the itinerary. This is how travel agent existence could be used as a marketing strategy. This trick also done by The Café - International Buffet Restaurant. This research was conducted to analyze the implementation of travel agent contracts in increasing the number of bookings and identify the most effective travel agent contracts in advancing the number of bookings.
Research methods: Regarding finding the result, this research used the quantitative technique by applying the effectiveness formula and categorizing the result with the effectiveness level. The result is performed using tables, numbers, percentages, and charts processed by Microsoft Excel. In describing the explanatory, it uses descriptive analysis, which uses quantitative techniques to interpret the meaning of the result. The results will be solved as information on the problem formulation, conclusion, and suggestion.
Results and discussion: The implementation of travel agent contract Chinese market and travel agent contracts in the non-Chinese market are the objects of this research.
Implication: Based on the analysis, the travel agent contract in the non-Chinese market is more effective in increasing the number of restaurant bookings regarding its contribution exceeding the target that must be achieved.
Keywords: Effectiveness, travel agent contract, restaurant booking
{"title":"The Effectiveness of Travel Agent Contracts in Increasing The Number of Booking at The Café - International Buffet Restaurant","authors":"None Ni Made Mahayuni, None Ni Nyoman Triyuni, None I Ketut Astawa, None I Putu Budiarta","doi":"10.56743/ijothe.v2i3.299","DOIUrl":"https://doi.org/10.56743/ijothe.v2i3.299","url":null,"abstract":"Purpose: Travel and leisure demand reach a considerable number through tourism development. In accommodating travel and leisure needs, the solution was found by using a third party to arrange the itinerary. This is how travel agent existence could be used as a marketing strategy. This trick also done by The Café - International Buffet Restaurant. This research was conducted to analyze the implementation of travel agent contracts in increasing the number of bookings and identify the most effective travel agent contracts in advancing the number of bookings.
 Research methods: Regarding finding the result, this research used the quantitative technique by applying the effectiveness formula and categorizing the result with the effectiveness level. The result is performed using tables, numbers, percentages, and charts processed by Microsoft Excel. In describing the explanatory, it uses descriptive analysis, which uses quantitative techniques to interpret the meaning of the result. The results will be solved as information on the problem formulation, conclusion, and suggestion.
 Results and discussion: The implementation of travel agent contract Chinese market and travel agent contracts in the non-Chinese market are the objects of this research.
 Implication: Based on the analysis, the travel agent contract in the non-Chinese market is more effective in increasing the number of restaurant bookings regarding its contribution exceeding the target that must be achieved.
 
 Keywords: Effectiveness, travel agent contract, restaurant booking","PeriodicalId":473179,"journal":{"name":"International Journal of Travel Hospitality and Events","volume":"16 3-4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135266219","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-24DOI: 10.56743/ijothe.v2i3.303
None Ni Luh Ayu Feby Handayani, None I Ketut Sutama, None Ni Putu Wiwiek Ary Susyarini, None Putu Yunita Wacana Sari, None I Made Sudiarta
Purpose: This research focuses on the contribution of room reservations and occupancy. The problem under investigation is to compare the contributions of online and offline travel agents to room occupancy. This study aimed to determine the magnitude and comparison of the gift of online and offline travel agents to room occupancy at The Westin Resort Nusa Dua, Bali. Research methods: Data were collected using observation, documentation, and a literature study with a quantitative and qualitative descriptive approach. Results and discussion: The results of this study indicate that in 2018 online travel agents contributed 36,88% and offline travel agents contributed 23.74% of the total room occupancy for a year, 78.95%; in 2019, online travel agents contributed 38.55%, and offline travel agents contributed 24.69% of the total room occupancy for a year 84.39%, and in 2020 online travel agents contributed 34.04% and offline travel agents contributed 23.34% of the total room occupancy for a year 19.25%. Implication: Based on that, it shows that reservations through online travel agents have a more significant contribution than offline travel agents. Online and offline Travel Agents with the most dominant assistance were Citrip, with a 9% donation, and Kliknbook and Mandira, contributing 3%. During the COVID-19 pandemic, the gift of online and offline travel agents decreased significantly due to many cancellations. Keywords: reservation, online travel agent, offline travel agent, room occupancy.
{"title":"The Contribution of Online and Offline Travel Agent Reservations to Increase Room Occupancy at The Westin Resort Nusa Dua, Bali","authors":"None Ni Luh Ayu Feby Handayani, None I Ketut Sutama, None Ni Putu Wiwiek Ary Susyarini, None Putu Yunita Wacana Sari, None I Made Sudiarta","doi":"10.56743/ijothe.v2i3.303","DOIUrl":"https://doi.org/10.56743/ijothe.v2i3.303","url":null,"abstract":"Purpose: This research focuses on the contribution of room reservations and occupancy. The problem under investigation is to compare the contributions of online and offline travel agents to room occupancy. This study aimed to determine the magnitude and comparison of the gift of online and offline travel agents to room occupancy at The Westin Resort Nusa Dua, Bali. Research methods: Data were collected using observation, documentation, and a literature study with a quantitative and qualitative descriptive approach. Results and discussion: The results of this study indicate that in 2018 online travel agents contributed 36,88% and offline travel agents contributed 23.74% of the total room occupancy for a year, 78.95%; in 2019, online travel agents contributed 38.55%, and offline travel agents contributed 24.69% of the total room occupancy for a year 84.39%, and in 2020 online travel agents contributed 34.04% and offline travel agents contributed 23.34% of the total room occupancy for a year 19.25%. Implication: Based on that, it shows that reservations through online travel agents have a more significant contribution than offline travel agents. Online and offline Travel Agents with the most dominant assistance were Citrip, with a 9% donation, and Kliknbook and Mandira, contributing 3%. During the COVID-19 pandemic, the gift of online and offline travel agents decreased significantly due to many cancellations. Keywords: reservation, online travel agent, offline travel agent, room occupancy.","PeriodicalId":473179,"journal":{"name":"International Journal of Travel Hospitality and Events","volume":"20 24","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135265924","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-24DOI: 10.56743/ijothe.v2i3.302
None Gde Yudhie Adhitya Surya Pratama, None Ni Nyoman Triyuni, None I Wayan Basi Arjana, None Made Ruki, None Ni Wayan Wahyu Astuti
Purpose: This research was conducted to examine the effect of multitasking on quality performance for maximizing staff effectiveness during the Covid-19 era at Most Blue Bali Resort.
Research methods: The sample used in this study amounted to 30 respondents—the sampling method used simple sampling. The data analysis method used is a quantitative analysis using validity and reliability tests, classical assumption test, F test, coefficient of determination, t-test, and multiple regression analysis.
Results and discussion: Using the multiple regression method, it can be concluded that the amount of multitasking variable has a positive and significant effect on customer satisfaction with a significance value (P value) of 0.0030<0.05. Age has a positive but insignificant effect on customer satisfaction with a significance value (P value) of 0.727>0.05. The method of task completion has a positive but insignificant impact on customer satisfaction with a significance value (P value) of 0.080>0.05. The position has a positive but insignificant effect on customer satisfaction with a significance value (P value) of 0.383>0.05. Simultaneously, the amount of multitasking, age, method of task completion, and position has a significant effect on customer satisfaction with an F count of 11.217 with a significance figure (P value) of 0.000<0.05.
Implication: The resulting coefficient of determination is 0.58, which means that 58 percent of changes in the quality performance variable are explained by the amount of multitasking, age, method of task completion, and position together, while the remaining 52 percent is explained by other variables not included in this research.
Keywords: multitask, quality performance, influence, application.
目的:本研究旨在研究新冠肺炎疫情期间，在Most Blue Bali度假村，多任务处理对质量绩效的影响，以最大限度地提高员工效率。研究方法:本研究的样本量为30人，抽样方法为简单抽样。使用的数据分析方法是定量分析，使用效度和信度检验、经典假设检验、F检验、决定系数、t检验和多元回归分析。
结果与讨论:运用多元回归方法，可以得出多任务变量数量对顾客满意度有正向显著影响，显著性值(P值)为0.0030<0.05。年龄对顾客满意度的影响为正但不显著，显著值为0.727>0.05。任务完成方法对顾客满意度有正向但不显著的影响，显著性值(P值)为0.080>0.05。职位对顾客满意度的影响为正但不显著，显著性值(P值)为0.383>0.05。同时，多任务量、年龄、任务完成方式、职位对顾客满意度有显著影响，F值为11.217，显著性值(P值)为0.000<0.05。
含义:结果的决定系数为0.58，这意味着58%的质量绩效变量的变化是由多任务处理的数量、年龄、完成任务的方法和职位一起解释的，而剩下的52%是由本研究未包括的其他变量解释的。
& # x0D;关键词:多任务，质量绩效，影响，应用。
{"title":"The Application of Multitasking For Maximizing Staff Effectiveness During The Covid-19 Era at Most Blue Bali Resort","authors":"None Gde Yudhie Adhitya Surya Pratama, None Ni Nyoman Triyuni, None I Wayan Basi Arjana, None Made Ruki, None Ni Wayan Wahyu Astuti","doi":"10.56743/ijothe.v2i3.302","DOIUrl":"https://doi.org/10.56743/ijothe.v2i3.302","url":null,"abstract":"Purpose: This research was conducted to examine the effect of multitasking on quality performance for maximizing staff effectiveness during the Covid-19 era at Most Blue Bali Resort.
 Research methods: The sample used in this study amounted to 30 respondents—the sampling method used simple sampling. The data analysis method used is a quantitative analysis using validity and reliability tests, classical assumption test, F test, coefficient of determination, t-test, and multiple regression analysis.
 Results and discussion: Using the multiple regression method, it can be concluded that the amount of multitasking variable has a positive and significant effect on customer satisfaction with a significance value (P value) of 0.0030<0.05. Age has a positive but insignificant effect on customer satisfaction with a significance value (P value) of 0.727>0.05. The method of task completion has a positive but insignificant impact on customer satisfaction with a significance value (P value) of 0.080>0.05. The position has a positive but insignificant effect on customer satisfaction with a significance value (P value) of 0.383>0.05. Simultaneously, the amount of multitasking, age, method of task completion, and position has a significant effect on customer satisfaction with an F count of 11.217 with a significance figure (P value) of 0.000<0.05.
 Implication: The resulting coefficient of determination is 0.58, which means that 58 percent of changes in the quality performance variable are explained by the amount of multitasking, age, method of task completion, and position together, while the remaining 52 percent is explained by other variables not included in this research.
 
 Keywords: multitask, quality performance, influence, application.","PeriodicalId":473179,"journal":{"name":"International Journal of Travel Hospitality and Events","volume":"11 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135266077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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