The provision of citizen-centric public services is a trending topic. In particular, proactive public service delivery is gaining momentum. Yet, this phenomenon is relatively understudied in academic research due to its novelty. Specifically, citizens' intentions and readiness to accept such services are untouched. To bridge this apparent gap, citizens' readiness for proactive public services is investigated in this paper. The goal is to define citizens' readiness for proactive public services and identify key factors influencing its uptake. To this end, existing research on public e-services and technology adoption was investigated, and a novel theoretical approach was formulated. Further, the case of the Childbirth allowance in Azerbaijan was studied; qualitative interviews and a quantitative questionnaire were conducted. Based on the results of the research, the author proposes an initial and exploratory model of citizens’ readiness for proactive public services. The model benefits academia by allowing further quantitative research on the use of specific services as well as comparative case study research from multiple countries. A few potential directions for future research are given at the end of the paper. Moreover, the results of the study could be used by government service providers to improve the delivery of proactive services.
{"title":"Citizens' Readiness for Proactive Public Services: A case study from Azerbaijan","authors":"Gasim Khasmammadli, Regina Erlenheim","doi":"10.1145/3560107.3560170","DOIUrl":"https://doi.org/10.1145/3560107.3560170","url":null,"abstract":"The provision of citizen-centric public services is a trending topic. In particular, proactive public service delivery is gaining momentum. Yet, this phenomenon is relatively understudied in academic research due to its novelty. Specifically, citizens' intentions and readiness to accept such services are untouched. To bridge this apparent gap, citizens' readiness for proactive public services is investigated in this paper. The goal is to define citizens' readiness for proactive public services and identify key factors influencing its uptake. To this end, existing research on public e-services and technology adoption was investigated, and a novel theoretical approach was formulated. Further, the case of the Childbirth allowance in Azerbaijan was studied; qualitative interviews and a quantitative questionnaire were conducted. Based on the results of the research, the author proposes an initial and exploratory model of citizens’ readiness for proactive public services. The model benefits academia by allowing further quantitative research on the use of specific services as well as comparative case study research from multiple countries. A few potential directions for future research are given at the end of the paper. Moreover, the results of the study could be used by government service providers to improve the delivery of proactive services.","PeriodicalId":148761,"journal":{"name":"Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance","volume":"398 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116690725","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Open government data (OGD) paradigm gained momentum in the recent years resulting in numerous OGD initiatives. These initiatives assured reliable and faster development of open data ecosystem on different administration levels. Diversity of government organizations dealing with different kinds of data, however, resulted in a variety of OGD initiatives. As a direct result, OGD portals developed through these initiatives show different functionalities, characteristics, and quality of provided data and services. This paper therefore aims to provide a better insight into the similarities and differences of data portals by analyzing their characteristics from thematical, semantical, functional, and technological perspective. The methodology used relies on the framework previously developed and implemented in Greece in 2015, consisting of multiple indicators assessing different characteristics of portals, in each of four perspectives. Results of the assessment show Croatian portals have well developed functionalities but also have limitations preventing data reuse. These limitations are mostly related to data discovery and absence of metadata and licenses by the publishing institutions.
{"title":"Assessing Information and System Quality of Open Government Data Portals in Croatia","authors":"Karlo Kević, C. Alexopoulos, A. Kuveždić Divjak","doi":"10.1145/3560107.3560304","DOIUrl":"https://doi.org/10.1145/3560107.3560304","url":null,"abstract":"Open government data (OGD) paradigm gained momentum in the recent years resulting in numerous OGD initiatives. These initiatives assured reliable and faster development of open data ecosystem on different administration levels. Diversity of government organizations dealing with different kinds of data, however, resulted in a variety of OGD initiatives. As a direct result, OGD portals developed through these initiatives show different functionalities, characteristics, and quality of provided data and services. This paper therefore aims to provide a better insight into the similarities and differences of data portals by analyzing their characteristics from thematical, semantical, functional, and technological perspective. The methodology used relies on the framework previously developed and implemented in Greece in 2015, consisting of multiple indicators assessing different characteristics of portals, in each of four perspectives. Results of the assessment show Croatian portals have well developed functionalities but also have limitations preventing data reuse. These limitations are mostly related to data discovery and absence of metadata and licenses by the publishing institutions.","PeriodicalId":148761,"journal":{"name":"Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122501257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ASBTRACT: The paper describes the ongoing research on “Digital Twin Cities” (DTCs), aiming to investigate the possibility of combining existing instruments in legal fields, as well as best practices and projects, in order to develop a digital twin city model that is open, compliant with standards and respectful of citizens’ rights. This goes through the response to four orders of legal and ethical questions: a) the problem of the usage of personal data; b) ethics behind the software and its use; c) the compliance of the DTCs in Europe with the current and approaching legislation that aim to regulate the infosphere; d) the role of the Independent Authorities that discipline standard and technical issues. Larger and larger cities, increasingly interconnected, in search of new balances (even where “classic” surveillance tools are limited or banned), become the ideal training ground for experimenting with a new vocabulary and concepts at the basis of the governance of “native” digital communities.
{"title":"Legal issues of the digital twin cities in the current and upcoming European legislation: Can digital twin cities be used to respond to urbanisation problems?","authors":"Gabriele Suffia","doi":"10.1145/3560107.3560188","DOIUrl":"https://doi.org/10.1145/3560107.3560188","url":null,"abstract":"ASBTRACT: The paper describes the ongoing research on “Digital Twin Cities” (DTCs), aiming to investigate the possibility of combining existing instruments in legal fields, as well as best practices and projects, in order to develop a digital twin city model that is open, compliant with standards and respectful of citizens’ rights. This goes through the response to four orders of legal and ethical questions: a) the problem of the usage of personal data; b) ethics behind the software and its use; c) the compliance of the DTCs in Europe with the current and approaching legislation that aim to regulate the infosphere; d) the role of the Independent Authorities that discipline standard and technical issues. Larger and larger cities, increasingly interconnected, in search of new balances (even where “classic” surveillance tools are limited or banned), become the ideal training ground for experimenting with a new vocabulary and concepts at the basis of the governance of “native” digital communities.","PeriodicalId":148761,"journal":{"name":"Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130625315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Maria Ioanna Maratsi, O. Popov, C. Alexopoulos, Y. Charalabidis
The first step that forensic examiners perform is identifying and acquiring data. Both are among the most critical segments in the forensic process since they are sine qua non for completing the examination and analysis phases. The evidence acquisition must be managed in a deliberate, ethical and legal manner. On many occasions, the outcome of the investigation depends mainly on the relevance and precision of the evidence acquired. The goal of this research is to identify both legal and ethical issues that forensic investigators face during evidence acquisition and to design a framework using design science, which recognises and resolves the problems identified. The framework must preserve the forensic soundness of the investigation, overall integrity, effectiveness, and efficiency. The elicitation of the requirements for the framework is based on a literature review and ex-ante expert interviews, while the validation and evaluation of the framework stem from ex-post expert interviews. The designed framework aims to minimise hazardous practices that lead to negative consequences and to effectively align the new technologies in digital forensics with human expertise for improved results during the phase of digital evidence acquisition.
{"title":"Ethical and Legal Aspects of Digital Forensics Algorithms: The Case of Digital Evidence Acquisition","authors":"Maria Ioanna Maratsi, O. Popov, C. Alexopoulos, Y. Charalabidis","doi":"10.1145/3560107.3560114","DOIUrl":"https://doi.org/10.1145/3560107.3560114","url":null,"abstract":"The first step that forensic examiners perform is identifying and acquiring data. Both are among the most critical segments in the forensic process since they are sine qua non for completing the examination and analysis phases. The evidence acquisition must be managed in a deliberate, ethical and legal manner. On many occasions, the outcome of the investigation depends mainly on the relevance and precision of the evidence acquired. The goal of this research is to identify both legal and ethical issues that forensic investigators face during evidence acquisition and to design a framework using design science, which recognises and resolves the problems identified. The framework must preserve the forensic soundness of the investigation, overall integrity, effectiveness, and efficiency. The elicitation of the requirements for the framework is based on a literature review and ex-ante expert interviews, while the validation and evaluation of the framework stem from ex-post expert interviews. The designed framework aims to minimise hazardous practices that lead to negative consequences and to effectively align the new technologies in digital forensics with human expertise for improved results during the phase of digital evidence acquisition.","PeriodicalId":148761,"journal":{"name":"Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance","volume":"165 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116499207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The main purpose of this article is to analyze whether agreement and disagreement expressed by participants in political discussions on social media influence the general process of political talk online and its outcome. This study also shows what nature of disagreement expressions prevails in political discussions on the second impeachment of D. Trump on Facebook platforms of politically polarized American mass media. The investigation is mainly based on concepts of deliberative democracy and public sphere formulated by J. Habermas, systemic approach to deliberative democracy proposed by J. Mansbridge. To achieve the goal of study, the authors use content analysis with such categories as opinion expression, interactivity, agreement and disagreement. The article concludes that agreement and disagreement expressed by participants in online conversation have no strong impact on the whole process and outcome of discussing on social media as their extents are minor, but they may influence inner processes of political talk online in different ways. As research revealed, there can be two ways: 1) a certain group of like-minded people is formed that allows to increase a level of interactivity and number of new participants in a discussion thread as people develop thoughts of each other by agreeing and adding new justifications; 2) two and more people with polarized opinions disagree with each other and attract more attention to their discussion thread that raises a level of interactivity. Disagreement in American online discussions on suggested theme can be characterized as more likely civil and justified rather than uncivil and unjustified. It means that such kind of disagreement does not have a destructive impact on political conversation and gives an opportunity for true and genuine deliberation.
{"title":"Agreement and Disagreement in American Social Media Discussions (Evidence from Facebook Discussions on the Second Impeachment of D. Trump)","authors":"Daniil Volkovskii, Olga Filatova","doi":"10.1145/3560107.3560144","DOIUrl":"https://doi.org/10.1145/3560107.3560144","url":null,"abstract":"The main purpose of this article is to analyze whether agreement and disagreement expressed by participants in political discussions on social media influence the general process of political talk online and its outcome. This study also shows what nature of disagreement expressions prevails in political discussions on the second impeachment of D. Trump on Facebook platforms of politically polarized American mass media. The investigation is mainly based on concepts of deliberative democracy and public sphere formulated by J. Habermas, systemic approach to deliberative democracy proposed by J. Mansbridge. To achieve the goal of study, the authors use content analysis with such categories as opinion expression, interactivity, agreement and disagreement. The article concludes that agreement and disagreement expressed by participants in online conversation have no strong impact on the whole process and outcome of discussing on social media as their extents are minor, but they may influence inner processes of political talk online in different ways. As research revealed, there can be two ways: 1) a certain group of like-minded people is formed that allows to increase a level of interactivity and number of new participants in a discussion thread as people develop thoughts of each other by agreeing and adding new justifications; 2) two and more people with polarized opinions disagree with each other and attract more attention to their discussion thread that raises a level of interactivity. Disagreement in American online discussions on suggested theme can be characterized as more likely civil and justified rather than uncivil and unjustified. It means that such kind of disagreement does not have a destructive impact on political conversation and gives an opportunity for true and genuine deliberation.","PeriodicalId":148761,"journal":{"name":"Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131760613","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article uses the drafting process of Taiwan's open government initiatives as the case to explore the connections among different stakeholders in the Taiwan Open Government National Action Plan and also this plan's effect on linking government agencies and civil society. Documentary analysis and social network analysis are conducted to assess the different effects of the plan. Through documentary analysis, this article identified characteristics of the enacting process of the national action plan, underlining the importance of integrating open government initiatives with administrative strategies. Moreover, the results of social network analysis show there are multiple networks embedded in the whole stakeholder's network, which reflects it is crucial to building a network not only between government departments and civil organizations but also within government agencies. With the analytical lens of multiple stakeholders, this study could contribute to open government research and the practice of Open Government Partnership initiatives in the future.
{"title":"Reconnecting the Government and Civil Society? Assessing the Effects of Taiwan Open Government National Action Plan","authors":"Tongxuan Huang, Zong-Xian Huang","doi":"10.1145/3560107.3560140","DOIUrl":"https://doi.org/10.1145/3560107.3560140","url":null,"abstract":"This article uses the drafting process of Taiwan's open government initiatives as the case to explore the connections among different stakeholders in the Taiwan Open Government National Action Plan and also this plan's effect on linking government agencies and civil society. Documentary analysis and social network analysis are conducted to assess the different effects of the plan. Through documentary analysis, this article identified characteristics of the enacting process of the national action plan, underlining the importance of integrating open government initiatives with administrative strategies. Moreover, the results of social network analysis show there are multiple networks embedded in the whole stakeholder's network, which reflects it is crucial to building a network not only between government departments and civil organizations but also within government agencies. With the analytical lens of multiple stakeholders, this study could contribute to open government research and the practice of Open Government Partnership initiatives in the future.","PeriodicalId":148761,"journal":{"name":"Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance","volume":"355 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115931357","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
DIGIT- Digital Infrastructure for Governance Impact & Transformation, is a platform developed by the eGovernments Foundation (eGov Foundation) that aims to transform urban governance in India. So far, the organization has digitized many Urban Local Bodies (ULBs) from different states. Andhra Pradesh was one of the first states to standardize the municipal governance processes across all 110 ULBs through integration using DIGIT, in partnership with the Commissioner and Director of Municipal Administration (CDMA), Government of Andhra Pradesh. The state of Andhra Pradesh provides online service delivery through its integrated DIGIT applications, which are CDMA Website, and PuraSeva Mobile Application. The research aimed to capture the experience of the digital transformation of urban governance in Andhra Pradesh. The scope of the research was narrowed down to Public Grievance Redressal (PGR) as other services areas were already taken up for the study, and was limited to one ULB, i.e., Guntur as it received the greatest number of grievances. Hence, all the active PGR channels in Guntur have been looked upon to understand the holistic approach. A small sample size was selected for the survey to bring out qualitative insights. The citizens belonging to different socio-economic backgrounds, and employees from different hierarchies across the departments of the ULB were covered for the survey to capture the on-ground scenario of DIGIT usage, and challenges. The paper highlights the major findings from the survey, which includes the challenges, and positive outcomes, along with the scope of improvements.
{"title":"Public Grievance Redressal for Urban e-Governance in Guntur, Andhra Pradesh","authors":"Vaasanthi Vedantam, Gayatri Doctor","doi":"10.1145/3560107.3560125","DOIUrl":"https://doi.org/10.1145/3560107.3560125","url":null,"abstract":"DIGIT- Digital Infrastructure for Governance Impact & Transformation, is a platform developed by the eGovernments Foundation (eGov Foundation) that aims to transform urban governance in India. So far, the organization has digitized many Urban Local Bodies (ULBs) from different states. Andhra Pradesh was one of the first states to standardize the municipal governance processes across all 110 ULBs through integration using DIGIT, in partnership with the Commissioner and Director of Municipal Administration (CDMA), Government of Andhra Pradesh. The state of Andhra Pradesh provides online service delivery through its integrated DIGIT applications, which are CDMA Website, and PuraSeva Mobile Application. The research aimed to capture the experience of the digital transformation of urban governance in Andhra Pradesh. The scope of the research was narrowed down to Public Grievance Redressal (PGR) as other services areas were already taken up for the study, and was limited to one ULB, i.e., Guntur as it received the greatest number of grievances. Hence, all the active PGR channels in Guntur have been looked upon to understand the holistic approach. A small sample size was selected for the survey to bring out qualitative insights. The citizens belonging to different socio-economic backgrounds, and employees from different hierarchies across the departments of the ULB were covered for the survey to capture the on-ground scenario of DIGIT usage, and challenges. The paper highlights the major findings from the survey, which includes the challenges, and positive outcomes, along with the scope of improvements.","PeriodicalId":148761,"journal":{"name":"Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128913013","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
E. Tambouris, Theocharis Tavantzis, Konstantinos Vergidis, Alexandros Gerontas, K. Tarabanis
The provision of high-quality Public Services (PSs) constitutes a core activity of the public sector. Consequently, PS modeling has received considerable attention. The Business Process Model and Notation (BPMN) is a standard often employed in PS modeling. BPMN diagrams are clear and understandable in the case of simple PSs. However, this is not true when modeling complex PSs i.e., those including a large number of versions. Different versions exist in a complex PS since, for example, different groups of citizens may have to submit different supporting documents with their application based on their financial or civil status. In those cases, the relevant BPMN diagrams often have numerous gateways thus becoming very complex, which hinders their applicability and usefulness. In the last few years, the Decision Model and Notation (DMN) has been introduced and its integration with BPMN is used for modeling complicated business processes in the private sector. However, its effectiveness has not been investigated in the case of complex PSs. The aim of this research is to investigate the benefits and challenges of modeling complex PSs using BPMN and DMN. For this purpose, the Greek PS “Getting a Transportation Card for Disabled” is analyzed and BPMN is used to model the PS in two different ways, one with and one without the use of DMN. The results suggest that DMN models provide useful insights into the different PS versions while BPMN diagrams become simpler and more understandable. On the other hand, the public sector needs to accommodate yet another modeling notation which increases the required human capital needed for PS modeling.
{"title":"Integrating BPMN with DMN to model complex Public Services: The case of Getting a Transportation Card for Disabled in Greece","authors":"E. Tambouris, Theocharis Tavantzis, Konstantinos Vergidis, Alexandros Gerontas, K. Tarabanis","doi":"10.1145/3560107.3560129","DOIUrl":"https://doi.org/10.1145/3560107.3560129","url":null,"abstract":"The provision of high-quality Public Services (PSs) constitutes a core activity of the public sector. Consequently, PS modeling has received considerable attention. The Business Process Model and Notation (BPMN) is a standard often employed in PS modeling. BPMN diagrams are clear and understandable in the case of simple PSs. However, this is not true when modeling complex PSs i.e., those including a large number of versions. Different versions exist in a complex PS since, for example, different groups of citizens may have to submit different supporting documents with their application based on their financial or civil status. In those cases, the relevant BPMN diagrams often have numerous gateways thus becoming very complex, which hinders their applicability and usefulness. In the last few years, the Decision Model and Notation (DMN) has been introduced and its integration with BPMN is used for modeling complicated business processes in the private sector. However, its effectiveness has not been investigated in the case of complex PSs. The aim of this research is to investigate the benefits and challenges of modeling complex PSs using BPMN and DMN. For this purpose, the Greek PS “Getting a Transportation Card for Disabled” is analyzed and BPMN is used to model the PS in two different ways, one with and one without the use of DMN. The results suggest that DMN models provide useful insights into the different PS versions while BPMN diagrams become simpler and more understandable. On the other hand, the public sector needs to accommodate yet another modeling notation which increases the required human capital needed for PS modeling.","PeriodicalId":148761,"journal":{"name":"Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126716415","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Smart cities have been widely discussed over the last decades across different disciplines. The complexity of this topic is grounded on multiple decision-makers who play an integral part in shaping this notion. Such stakeholder groups as municipal, public sector, private businesses, entrepreneurs, and city residents play an important role in smart urban development. However, there is a considerable lack of research regarding community involvement in smart cities. Even though both locals and internationals who are residing in the city shape its urban development, some stakeholder groups are oftentimes not considered when smart solutions are being developed. Therefore, it is crucial to research the phenomenon of smart cities from the social dimension highlighting the importance of neglected stakeholder groups in smart urban development. The present conceptual paper aims to advance understanding of smart cities via studying the elderly, expats, and tourists as participants of the smart city proposing the revised concept of smart cities.
{"title":"Conceptualizing community involvement in smart urban development: the case of Tallinn","authors":"I. Beliatskaya","doi":"10.1145/3560107.3560184","DOIUrl":"https://doi.org/10.1145/3560107.3560184","url":null,"abstract":"Smart cities have been widely discussed over the last decades across different disciplines. The complexity of this topic is grounded on multiple decision-makers who play an integral part in shaping this notion. Such stakeholder groups as municipal, public sector, private businesses, entrepreneurs, and city residents play an important role in smart urban development. However, there is a considerable lack of research regarding community involvement in smart cities. Even though both locals and internationals who are residing in the city shape its urban development, some stakeholder groups are oftentimes not considered when smart solutions are being developed. Therefore, it is crucial to research the phenomenon of smart cities from the social dimension highlighting the importance of neglected stakeholder groups in smart urban development. The present conceptual paper aims to advance understanding of smart cities via studying the elderly, expats, and tourists as participants of the smart city proposing the revised concept of smart cities.","PeriodicalId":148761,"journal":{"name":"Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116258097","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Noella Edelmann, A. P. Rodriguez Müller, T. Steen, Bernhard Gerhardter, Tim Holzbauer
Co-creation is a social process, that aims to involve and engage stakeholders in the design or re-design of public services. In the Office of the Lower Austrian Federal Government a first co-creation process was started in order to involve internal stakeholders and external stakeholders in the re-design and digitalization of the Tourism Overnight Stay Tax Service that all tourist accommodations in Lower Austria are required to pay. The case study approach was used to understand how a co-creation process can be sustainable and what the barriers could be. The results are based on interviews conducted with all stakeholder groups involved in this public service. They show that co-creation can be sustainable as a social process if all the internal and external stakeholders are involved, that digitalization can contribute to sustainability but can be expensive and requires additional resources, and that barriers are a lack of digital skills and tools as well as a complex legal framework.
{"title":"Sustainable Co-Creation in the Public Sector: A Case Study in the Lower Austrian Federal Government","authors":"Noella Edelmann, A. P. Rodriguez Müller, T. Steen, Bernhard Gerhardter, Tim Holzbauer","doi":"10.1145/3560107.3560126","DOIUrl":"https://doi.org/10.1145/3560107.3560126","url":null,"abstract":"Co-creation is a social process, that aims to involve and engage stakeholders in the design or re-design of public services. In the Office of the Lower Austrian Federal Government a first co-creation process was started in order to involve internal stakeholders and external stakeholders in the re-design and digitalization of the Tourism Overnight Stay Tax Service that all tourist accommodations in Lower Austria are required to pay. The case study approach was used to understand how a co-creation process can be sustainable and what the barriers could be. The results are based on interviews conducted with all stakeholder groups involved in this public service. They show that co-creation can be sustainable as a social process if all the internal and external stakeholders are involved, that digitalization can contribute to sustainability but can be expensive and requires additional resources, and that barriers are a lack of digital skills and tools as well as a complex legal framework.","PeriodicalId":148761,"journal":{"name":"Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127562108","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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