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The influence of product price and quality on customer loyalty with customer satisfaction as an intervening variable at PT. Brother Group, Medan 产品价格与品质对顾客忠诚之影响,以顾客满意为中介变量
Pub Date : 2023-08-19 DOI: 10.55942/jebl.v3i4.231
Sherly Ogestine, Efendy Pakpahan, Cut Fitri Rostina
The increasing number of competitors forces companies to be more competitive in their actions and decision-making in marketing their products or services. Customer loyalty becomes the target of every company so that the company can survive and grow in the market. Product quality and product prices certainly have an influence on customer satisfaction and customer loyalty. The purpose of this research is to determine the influence of product prices and product quality on customer satisfaction and customer loyalty, and whether there is a correlation between customer satisfaction and customer loyalty. In conducting the research, the researcher used primary data obtained from questionnaires distributed to the customers of PT. Brother Group, Medan. The number of respondents used was 92. This primary data was processed using the statistical software SPSS 22. Tests conducted included validity tests, reliability tests, classic assumption tests such as normality tests, multicollinearity tests, and heteroscedasticity tests, followed by path analysis then hypothesis tests which include partial tests, determination tests, and also Sobel tests. In this study, price was coded as (x1), product quality as (x2), customer satisfaction as (Z), and customer loyalty as (Y). The results obtained in this study show that x1 has a significant effect on Y with a t-count value of 2.615 > t-table 1.661. x2 does not have a significant effect on Y with a t-count value of 0.788 < t-table 1.661. x1 has a significant effect on Z, with a t-count value of 5.243 > t-table 1.661, x2 has a significant effect on Z with a t-count value of 3.314 > t-table 1.661, Z has a significant effect on Y with a t-count value of 6.222 > t-table which is 1.661, x1 has an effect on Y with Z as an intervening variable with a t-count value of 3.941633 > t-table value of 1.661, x2 has an effect on Y with Z as an intervening variable with a t-count value of 2.930647902 > t-table value of 1.661.
越来越多的竞争者迫使公司在营销产品或服务的行动和决策中更具竞争力。顾客忠诚度成为每一个公司的目标,这样公司才能在市场中生存和发展。产品质量和产品价格对顾客满意和顾客忠诚有一定的影响。本研究的目的是确定产品价格和产品质量对顾客满意和顾客忠诚的影响,以及顾客满意和顾客忠诚之间是否存在相关性。在进行研究时,研究人员使用了从棉兰PT兄弟集团客户发放的问卷中获得的原始数据。调查对象的数量为92人。这些原始数据采用SPSS 22统计软件进行处理。进行的检验包括效度检验、信度检验、经典假设检验,如正态性检验、多重共线性检验和异方差检验,然后是通径分析,然后是假设检验,包括部分检验、确定检验和索贝尔检验。在本研究中,价格编码为(x1),产品质量编码为(x2),顾客满意度编码为(Z),顾客忠诚度编码为(Y)。本研究结果表明,x1对Y有显著影响,其t-count值为2.615 > t-table 1.661。x2对Y的影响不显著,t-count值为0.788 < t-table 1.661。x1对Z有显著影响,t-count值为5.243 > 1.661表格,x2显著影响Z t-count值为3.314 > 1.661,准备对Y Z有重要影响t-count值为6.222 > 1.661,准备x1已经影响作为一个中介变量Y和Z t-count值为3.941633 > 1.661表格的价值,x2会影响作为一个中介变量Y和Z t-count值为2.930647902 > 1.661表格的价值。
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引用次数: 0
Effect of competence, discipline, and work stress on employee performance at PT Vayata Senada Cemerlang 胜任力、纪律和工作压力对Vayata Senada Cemerlang员工绩效的影响
Pub Date : 2023-08-19 DOI: 10.55942/jebl.v3i4.233
Hendry Hendry, W. Wilson, Liyanti Liyanti, Walker Lee
PT Vayata Senada Cemerlang it’s the company that does the selling building materials distri butor . and there are There are various factors that decrease performance, competence, discipline and job stress wan. Descriptive research explanatory which will carried out by and researchers compile questionnaires and use methods multiple regression. The conclusion is competence, discipline and work stress partially and simultaneously have a positive and significant effect on the performance of employees of PT Vayata Senada Cemerlang.
PT Vayata Senada Cemerlang是一家销售建筑材料的公司。有各种各样的因素会降低绩效、能力、纪律和工作压力。描述性研究解释性研究将由研究者编制问卷并采用多元回归的方法进行。结论是胜任力、纪律性和工作压力对PT Vayata Senada Cemerlang员工的绩效有部分且同时显著的正向影响。
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引用次数: 0
The influence of work discipline, work motivation, and career development on employee performance with organizational culture as an intervening variable at PT. Bank Rakyat Indonesia, Pekanbaru Lancang Kuning branch office 以组织文化为中介变量的印尼人民银行北干巴鲁澜沧江昆宁分行工作纪律、工作动机和职业发展对员工绩效的影响
Pub Date : 2023-08-15 DOI: 10.55942/jebl.v3i4.230
Evi Juli Miherni Purba, S. Syaifuddin, Y. Ariesa
This research was conducted at PT. Bank Rakyat Indonesia, Pekanbaru Lancang Kuning Branch Office, with the aim of determining the influence of work discipline, work motivation, and career development on employee performance, with organizational culture as the intervening variable. The subjects of this research were the employees of PT. Bank Rakyat Indonesia, Pekanbaru Lancang Kuning Branch Office, totaling 123 samples. This study utilized questionnaires as a data collection tool. Tests employed to evaluate the research instruments included validity testing, reliability testing, and classic assumption testing. Data analysis involved multiple linear regression analyses, hypothesis testing using T-tests (partial) and F-tests (simultaneous), as well as the determination coefficient and the Sobel test. Based on the T-test and F-test, it was proven that the Work Discipline (X1), Work Motivation (X2), Career Development (X3), and Organizational Culture (Z) variables significantly and positively influence the Employee Performance (Y) variable simultaneously. The determination coefficient for model 1 was 53.7% and for model 2 was 86.6%. The results of this research indicate that work discipline, work motivation, and career development have a positive and significant influence on employee performance, with organizational culture acting as the intervening variable.
本研究以印尼人民银行北干巴鲁澜沧江昆宁分行为研究对象,以组织文化为中介变量,探讨工作纪律、工作动机和职业发展对员工绩效的影响。本研究以印尼人民银行北干巴鲁澜沧江昆宁分行员工为研究对象,共123名样本。本研究采用问卷调查作为数据收集工具。评估研究工具的检验包括效度检验、信度检验和经典假设检验。数据分析包括多元线性回归分析,使用t检验(部分)和f检验(同时)进行假设检验,以及决定系数和索贝尔检验。通过t检验和f检验,证明工作纪律(X1)、工作动机(X2)、职业发展(X3)和组织文化(Z)四个变量同时显著正向影响员工绩效(Y)变量。模型1和模型2的决定系数分别为53.7%和86.6%。本研究结果表明,工作纪律、工作动机和职业发展对员工绩效有显著的正向影响,组织文化是中介变量。
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引用次数: 2
Cognitive reflection and the disposition effect 认知反射与倾向效应
Pub Date : 2023-08-14 DOI: 10.55942/jebl.v3i4.204
Newton Borges da Costa Jr., André Grezelle, M. Goulart, H. Pradhan
This research investigates the connection between cognitive reflection and the disposition effect, a well-known bias in the behavioral finance literature. Utilizing the Cognitive Reflection Test (CRT) developed by Frederick (2005), we measured cognitive abilities in a laboratory-based experiment comprising 55 students. The main goal was to investigate the extent to which these cognitive resources might modulate the disposition effect. The study was conceptualized within the framework of the dichotomy between a deliberative long-term self and an impulsive short-term self, as detailed in Kahneman's 2011 two-systems theory. The findings indicate a significant negative correlation between cognitive abilities and the disposition effect, providing extra empirical support for Kahneman's theory. This study presents new empirical evidence of the association between cognitive reflection and behavioral biases associated with decision-making under conditions of risky, thus providing a basis for possible interventions to mitigate these biases.  The implications of this study are not limited to academia, but may provide information for the development of future financial education programs to enhance the decision-making process of individuals, whether in public or private companies.
本研究探讨认知反射与倾向效应之间的关系,这是行为金融学文献中一个众所周知的偏见。利用Frederick(2005)开发的认知反射测试(CRT),我们对55名学生进行了认知能力测试。主要目的是调查这些认知资源在多大程度上可能调节处置效应。这项研究是在深思熟虑的长期自我和冲动的短期自我的二分法框架内概念化的,正如卡尼曼2011年的双系统理论所详述的那样。研究结果表明,认知能力与性格效应之间存在显著的负相关关系,为卡尼曼的理论提供了额外的经验支持。本研究为风险条件下决策的认知反射与行为偏差之间的关系提供了新的经验证据,从而为可能的干预措施提供了基础。本研究的意义不仅限于学术界,而且可能为未来金融教育计划的发展提供信息,以提高个人的决策过程,无论是在上市还是私营公司。
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引用次数: 0
The effect of customer experience on customer loyalty mediated by customer satisfaction and customer trust 顾客体验对顾客忠诚的影响:以顾客满意和顾客信任为中介
Pub Date : 2023-06-30 DOI: 10.55942/jebl.v3i3.205
Mohammad Eryan Saputra, S. Sumiati, A. Yuniarinto
Customer experience refers to the internal, subjective response to an interaction with a product or service. Customer loyalty demonstrates customers' deep commitment to resubscribe or make consistent and repeated use of a service or product in the future. Mobile applications can integrate elements of customer experience, customer satisfaction, and customer trust to foster customer loyalty. The Mobile Application Customer Experience (MACE) highlights factors that influence customer experience, particularly in mobile application usage, including ease of use, convenience, customization, timeliness, and enjoyment. In this study, customer experience and customer loyalty are the independent and dependent variables, respectively, with customer satisfaction and customer trust acting as mediating variables. Employing a quantitative approach with explanatory research methods, the study is located at PLN UP3 Malang, and focuses on PLN UP3 Malang customers who have used the PLN Mobile application, with a total of 130 respondents. The results revealed that the variables of customer experience, customer satisfaction, and customer trust have a positive and significant impact on customer loyalty, both directly and indirectly. The mediating variables, customer satisfaction and customer trust, have a positive and significant influence on customer loyalty, as confirmed by mediation tests conducted.
客户体验是指与产品或服务交互时的内部主观反应。顾客忠诚是指顾客对未来重新订购或持续重复使用某项服务或产品的坚定承诺。移动应用程序可以整合客户体验、客户满意度和客户信任的元素,以培养客户忠诚度。移动应用程序客户体验(MACE)强调了影响客户体验的因素,特别是在移动应用程序使用方面,包括易用性、便利性、定制性、及时性和乐趣。在本研究中,顾客体验和顾客忠诚分别为自变量和因变量,顾客满意和顾客信任作为中介变量。本研究采用定量方法和解释性研究方法,研究地点位于PLN UP3 Malang,重点关注使用PLN移动应用程序的PLN UP3 Malang客户,共有130名受访者。结果发现,顾客体验、顾客满意和顾客信任这三个变量对顾客忠诚有直接和间接的正向显著影响。中介变量顾客满意和顾客信任对顾客忠诚有显著的正向影响。
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引用次数: 0
The relationship between corporate governance and firm performance: An empirical analysis of Indonesian companies 公司治理与公司绩效的关系:基于印尼公司的实证分析
Pub Date : 2023-06-30 DOI: 10.55942/jebl.v3i3.224
Husnah Husnah, Aryati Aryati, Ramlawati Ramlawati, Mochammad Fahlevi
The goal of this study is to investigate the relationship between corporate governance practices, as indicated by the Corporate Governance Perception Index (CGPI) scores, and key performance indicators (ROA, ROE, EPS) of publicly-listed Indonesian firms. Utilizing a panel data set comprising 112 Indonesian firms across various sectors, both fixed and random effects models were employed to discern the effects of corporate governance on firm performance. The dataset spanned five years, resulting in a total of 560 observations. The findings revealed a positive and statistically significant correlation between superior governance practices and enhanced firm performance. Specifically, a one-unit increase in the CGPI Score corresponded with increases in ROA, ROE, and EPS, even after controlling for variables such as firm size and industry type. Corporate governance plays a pivotal role in influencing the financial performance of Indonesian firms. Firms adhering to higher governance standards showcased better performance metrics, underscoring the strategic importance of robust governance mechanisms in the Indonesian business landscape. The results hold significant implications for Indonesian businesses, investors, and policymakers. Effective governance practices not only serve as a beacon for potential investors but also position firms for sustained growth and stakeholder trust in an increasingly competitive and interconnected global economy.
本研究的目的是探讨印尼上市公司的公司治理实践与公司治理感知指数(CGPI)得分与关键绩效指标(ROA、ROE、EPS)之间的关系。利用包含112家印尼不同行业公司的面板数据集,采用固定效应和随机效应模型来识别公司治理对公司绩效的影响。该数据集历时五年,共进行了560次观测。研究结果显示,卓越的治理实践与公司绩效之间存在显著的正相关关系。具体来说,即使在控制了公司规模和行业类型等变量之后,CGPI得分每增加一个单位,ROA、ROE和EPS也会相应增加。公司治理在影响印尼公司的财务绩效方面起着关键作用。坚持更高治理标准的公司展示了更好的绩效指标,强调了强有力的治理机制在印尼商业环境中的战略重要性。研究结果对印尼企业、投资者和政策制定者具有重要意义。有效的治理实践不仅可以作为潜在投资者的灯塔,还可以在竞争日益激烈和相互联系的全球经济中为公司的持续增长和利益相关者的信任奠定基础。
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引用次数: 0
Analysis of factors affecting demand for safe and quick loans at PT Pegadaian (Persero) main office in Medan City PT Pegadaian (Persero)棉兰市总部安全快速贷款需求影响因素分析
Pub Date : 2023-06-30 DOI: 10.55942/jebl.v3i3.212
Edo Juanda Butar-Butar, Andre Fitriano, Jeremia Barus, Efendi Sadly
The purpose of this research is to determine whether or not Fast Secured Credit (KCA) demand is affected by customers’ income, the number of dependents they support, and their level of education. One hundred people were selected at random and through convenience sampling for this study. A quantitave approach was taken for this study. The test result show that the income variable, dependents, and education level have a positive and significant effect on demand for credit. It is recommended that if the customer’s income increases, the community should save money, if one day there is an urgent need it can be resolved.
本研究的目的是确定快速担保信贷(KCA)的需求是否受到客户的收入,他们支持的家属的数量,以及他们的教育水平的影响。通过方便抽样,随机选择了100人参加本研究。本研究采用了定量方法。检验结果表明,收入变量、受抚养人、受教育程度对信贷需求有显著的正向影响。建议如果客户的收入增加,社区应该省钱,如果有一天有急用就可以解决。
{"title":"Analysis of factors affecting demand for safe and quick loans at PT Pegadaian (Persero) main office in Medan City","authors":"Edo Juanda Butar-Butar, Andre Fitriano, Jeremia Barus, Efendi Sadly","doi":"10.55942/jebl.v3i3.212","DOIUrl":"https://doi.org/10.55942/jebl.v3i3.212","url":null,"abstract":"The purpose of this research is to determine whether or not Fast Secured Credit (KCA) demand is affected by customers’ income, the number of dependents they support, and their level of education. One hundred people were selected at random and through convenience sampling for this study. A quantitave approach was taken for this study. The test result show that the income variable, dependents, and education level have a positive and significant effect on demand for credit. It is recommended that if the customer’s income increases, the community should save money, if one day there is an urgent need it can be resolved.","PeriodicalId":448596,"journal":{"name":"Journal of Economics and Business Letters","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121535923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The influence of profitability, liquidity, and capital structure on firm value 盈利能力、流动性和资本结构对公司价值的影响
Pub Date : 2023-06-30 DOI: 10.55942/jebl.v3i3.209
Kristianto Bidaya, Mas Intan Purba, Rinahati Laia, Apus Hendri Giawa, Nuraziza Aliah
This study aims to examine the influence of profitability, liquidity, and capital structure on the value of companies listed on the Indonesian Stock Exchange (IDX) during the period 2018-2021. The population used in this study were food and beverage sub-sector manufacturing companies listed on the IDX over the four-year period from 2018 to 2021, comprising 42 companies. The sample obtained was 17 manufacturing companies listed on the IDX during the 2018-2021 period. The research method used in this study is the quantitative method with multiple linear regression analysis tools, where quantitative data is a study method that is based on conjunctive data. This study uses descriptive statistical tests, Kolmogorov Smirnov statistical tests, multiple linear regression tests, and hypothesis testing with the help of the SPSS 23 program. The results of this study show that profitability partially has a positive and significant effect on the firm’s value, and the variables of liquidity and capital structure simultaneously have no effect on the firm’s value.
本研究旨在研究盈利能力,流动性和资本结构对2018-2021年期间在印度尼西亚证券交易所(IDX)上市的公司价值的影响。本研究中使用的人口是2018年至2021年四年期间在IDX上市的食品和饮料子行业制造公司,包括42家公司。获得的样本是2018-2021年期间在IDX上市的17家制造业公司。本研究采用的研究方法是运用多元线性回归分析工具的定量方法,其中定量数据是一种基于合取数据的研究方法。本研究使用描述性统计检验、Kolmogorov - Smirnov统计检验、多元线性回归检验和假设检验,并借助于SPSS 23程序。研究结果表明,盈利能力对企业价值有部分正向显著影响,流动性和资本结构两个变量同时对企业价值没有影响。
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引用次数: 0
The influence of leadership style, job promotion, and communication on employee performance at PT. Indonesia Asahan Aluminium (INALUM), Kuala Tanjung, North Sumatra 领导风格、职位晋升和沟通对员工绩效的影响:印尼亚萨汗铝业公司(INALUM),北苏门答腊,瓜拉丹绒
Pub Date : 2023-06-30 DOI: 10.55942/jebl.v3i3.210
Doni Hamdani, Andre Fitriano, Ledi Agustin Hutagalung, M. N. Pinem
The aim of this study was to assess the influence of Leadership on the performance of employees at PT Inalum Kuala Tanjung, to understand the effect of Job Promotion on employee performance, and to examine the impact of Communication on employee performance. It also sought to simultaneously determine the effects of Leadership, Job Promotion, and Communication on the performance of the PT Inalum Kuala Tanjung staff. The study was conducted at PT Inalum Kuala Tanjung, with a population of 100 people who all participated as the research sample. This quantitative descriptive research utilized a questionnaire instrument, data analysis techniques for validity and reliability testing, classic assumption tests, and multiple linear regression. The t-test (partial), F-test (simultaneous), and coefficient of determination were also employed. The result of the multiple linear regression equation revealed significant impacts of Leadership, Job Promotion, and Communication on employee performance, which was confirmed through individual (t-tests) and simultaneous (F-tests) statistical significance. The Leadership, Job Promotion, and Communication variables all showed higher t-test values than the tabulated t-values, and lower significance values than the benchmark 0.05. The F-test value for the combined effect of Leadership, Job Promotion, and Communication was also found to be higher than the tabulated F-value, and its significance value was lower than 0.05. In conclusion, Leadership significantly influences performance, Job Promotion significantly affects employee performance, and Communication significantly impacts employee performance. Simultaneously, Leadership, Job Promotion, and Communication have a significant influence on employee performance at PT Inalum Kuala Tanjung.
本研究的目的是评估领导对员工绩效的影响,了解工作晋升对员工绩效的影响,并研究沟通对员工绩效的影响。它还试图同时确定领导力,工作晋升和沟通对PT Inalum Kuala Tanjung员工绩效的影响。这项研究是在PT Inalum Kuala Tanjung进行的,有100人参加了研究样本。本定量描述性研究采用问卷调查法、数据分析技术进行效度和信度检验、经典假设检验和多元线性回归。采用t检验(部分检验)、f检验(同时检验)和决定系数。多元线性回归方程的结果显示,领导力、职位晋升和沟通对员工绩效有显著影响,通过个体(t检验)和同时(f检验)的统计显著性证实了这一点。领导力、工作晋升和沟通变量的t检验值均高于表中t检验值,显著性值低于基准0.05。Leadership, Job Promotion, Communication三者联合效应的f检验值也高于表中的f值,显著性值小于0.05。综上所述,领导力显著影响员工绩效,工作晋升显著影响员工绩效,沟通显著影响员工绩效。同时,领导力、职位晋升和沟通对员工绩效有显著影响。
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引用次数: 0
Analysis of profitability, return on investment, and liquidity ratios on the value of LQ45 companies during the 2017-2021 period 分析2017-2021年期间LQ45公司的盈利能力、投资回报率和流动性比率
Pub Date : 2023-06-30 DOI: 10.55942/jebl.v3i3.207
Chris Holan Aditia Hutagalung, Enjelina Tambunan, Chichi Kembaren, Yeni Lastari Simbolon, Maya Sabrina Panggabean, Maduma Sari Sagala
A company has primary reasons to start a business, namely to maximize profits and maximize the value of the company. A high company value indicates good company performance, thus attracting investors to invest in the company. This research was conducted with the aim to test and analyze how the profitability ratio, profitability, and liquidity affect the value of LQ45 companies listed on the Indonesia Stock Exchange for the period 2017-2021. The data used in this research is quantitative data, the population of this research is the LQ45 companies listed on the IDX for the period 2017 -2021, amounting to 67 companies, with a sample of 9 companies sought using purposive sampling technique, meaning using a technique with certain criteria. The t-test results show that the significance value is 0.75. It can be seen that the profitability value is greater than the significance level of 0.05, which means that this profitability value significantly statistically affects the company's value.
公司创业的首要原因是利润最大化和公司价值最大化。公司价值高表明公司业绩好,从而吸引投资者投资公司。本研究旨在测试和分析2017-2021年期间在印度尼西亚证券交易所上市的LQ45公司的利润率、盈利能力和流动性如何影响其价值。本研究中使用的数据是定量数据,本研究的人口是2017 -2021年期间在IDX上市的LQ45家公司,共计67家公司,其中9家公司的样本使用有目的的抽样技术,即使用具有一定标准的技术。t检验结果显示显著性值为0.75。可以看出,盈利能力值大于0.05的显著性水平,这意味着该盈利能力值在统计上显著影响公司的价值。
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引用次数: 0
期刊
Journal of Economics and Business Letters
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